Implementation Process

Lucent Infotech deploys a potent mix of best-of-breed experts, robust methodologies, process and domain-specific knowledge and technological expertise to execute the outsourced Business Processes to near-perfection. This is achieved by a constant focus on Client's business needs, our strong workflow orientation and prompt technology upgrades.

Our Business Model ensures thorough knowledge transfer, process replication and transition leading to seamless and smooth execution that meets or exceeds Service Level Agreements (SLA), Cost Savings estimates and Quality metrics.

The procedure for transitioning an outsourced process offshore is done through a tried and tested exhaustive methodology. The transitioned process is created in a pilot mode and ramped up until benchmark SLAs are achieved. Our methodology ensures that there are sufficient in-process checkpoints and tags to evaluate process efficiency and eliminate wasteful redundancies. A handpicked support team of qualified Quality Managers, Process Consultants and Project Managers who help our process improvement and optimization initiative constantly supports our Execution teams.

Business Model:

There are three crucial themes in our Business Model:

Strong focus on co-managing near-term and long-term risk, from the client's viewpoint, and jointly developing a visibly mile stoned band benchmarked plan for Process Identification, Mapping, Transition, Replication and Execution.

Treatment of each client relationship as an independent Profit Center. This implies replicating the process seamlessly and imbibing client's culture and mode of operations.

Suggesting Process Improvements to achieve compliance with industry standard best practice models with the objective of driving Client's productivity into higher gear.

Methodology.....

@2005 Lucent Infotech